At Princessrio Valencia, we want you to enjoy your purchase with complete peace of mind. If you need to make an exchange or return, you can do so by following the conditions outlined below.

Timeframe

You have 30 calendar days from the receipt of your order to request an exchange.

Product Conditions

To be eligible for an exchange or return, items must:

• Be unused and in perfect condition
• Retain all original tags
• Include original packaging and hygienic protectors

For hygiene reasons, exchanges or returns will not be accepted for products that:

• Have been used or tried on without protection
• Do not retain their seal or hygienic protector
• Show odors, stains, or signs of use

Princessrio Valencia reserves the right to refuse exchanges or returns that do not meet these conditions.

How to Make an Exchange

In-store Exchange

You can make your exchange directly at our store:

📍 C. San Vicente Mártir 84, Valencia

Home Delivery Exchange

You can also request a home delivery exchange at a cost of €6 for shipping. To arrange this, contact us via:

• 📱 WhatsApp: +34 647 144 800
• 📧 Email: princessriovalencia@gmail.com

Returns

If you wish to return your purchase:

• Shipping and return costs are the responsibility of the customer
• Only the amount of the products will be refunded once they are received and their condition verified

Promotional Items

Products on sale or special promotions are not eligible for exchanges or returns.

Important Information

• Colors or patterns may show slight variations due to screen calibration or fabric cut.
• If an order is returned because it was not collected, only the amount of the products will be refunded, as the shipping cost has already been incurred.

Frequently Asked Questions

Can I change the size of a bikini or lingerie item?

Yes. You can change the size within 30 days of receiving the order, provided the product is unused and has its original tags.

Can I exchange a product for another model?

Yes, you can exchange it for another model or size, subject to stock availability.

How do I request an exchange?

You can do so in two ways:

• At our physical store: C. San Vicente Mártir 84, Valencia
• By shipment: by contacting us via WhatsApp +34 647 144 800

Do exchanges have a cost?

In-store exchanges are free. If you request a home delivery exchange, the shipping cost is €6.

Can I return my order?

Yes. You can return your order within 30 days of receipt, provided the product meets the stated conditions. Return shipping costs are the responsibility of the customer.

Can bikinis or lingerie be returned?

Yes, provided that:

• They have not been used
• They retain their tags and hygienic protector
• They are in perfect condition

When will I receive my refund?

The refund will be processed once the product arrives at our store and its condition is verified.

What happens if I don't collect my order?

If the order is returned by the shipping company due to non-collection, only the amount of the products will be refunded, as the shipping cost has already been incurred.